We all make mistakes, it’s what we do about them that matters As a business owner or manager, making mistakes is an inevitable part of the job. While it can be frustrating to deal with mistakes, let’s call them business bugs, it’s important to remember they can also present an opportunity to improve customer experience and turn a negative situation into a positive one.
Recently we found ourselves on the rooftop of an old central Joburg building carefully being completely refurbished for safe and dignified modern residential living. The friendly and enthusiastic host from our client Ithemba, a shareholder in Divercity, was showing us around the impressive Jewel City precinct. We liked it so much we went back the next week too :)
The Toast is eight candles young By Kim Browne Twisted Toast turned eight on 1 April 2019. It's hard to believe how quickly time seems to pass when you're busy. Time truly is relative. The [...]
Your Content Goes Here The feel-good of helping others By Kim Browne Earlier this week we were privileged to attend the annual Atterbury Trust bursary student event. Held at Die Klubhuis, Atterbury’s [...]
Your Content Goes Here Your Content Goes Here — Your Content Goes Here Unexpectedness Post the summer holidays, January brings realism, a slow start [...]
We’re only as good as our partners By Kim Browne Over time we’ve realised we’re really only as good as our trusted supply partners. The people, companies, teams, organisations and others we work with to [...]
Your Content Goes Here Your Content Goes Here — Your Content Goes Here Charity begins at home It's truly heartwarming to be able to [...]
All in a life’s work By Kim Browne A client wished me happy New Year yesterday – in March! That’s got to be a first for me, but indicative of just how crazy 2018 has [...]
Min dae By Kim Browne I think most people will agree that 2017 has been a tough year on a number of levels and we’ll be happy to see the back of it. It’s min [...]
